Cancellation & Refund Policy

Cancellation & Refund Policy for Devora Gifting

Thank you for shopping at Devora Gifting. We understand that sometimes circumstances change, and you may need to cancel or request a refund for your order. This policy outlines our procedures for cancellations and refunds.

Cancellations:

Order Cancellation by Customer:
- You can cancel your order within 12 hours of placing it, provided it has not been shipped. To cancel your order, please contact us at sales@devoragifting.com with your order number.
- If your order has already been processed or shipped, it cannot be canceled. In this case, you may refer to our Return Policy.
Order Cancellation by Devora Gifting:
- We reserve the right to cancel an order for reasons such as:
  - Product unavailability
  - Inaccurate product information or pricing
  - Suspicion of fraudulent activity
  - Inability to ship to the provided address (as per our Shipping Policy)
  - Any other unforeseen circumstances.
- If we cancel your order, we will notify you as soon as possible and issue a full refund to your original payment method.

Refunds:

Eligibility for Refunds:
- Refunds are typically issued for the following reasons:
  - Canceled orders (as per the cancellation policy)
  - Damaged or defective products
  - Incorrect products received
  - Non-delivery of order (after a reasonable period and investigation with the shipping carrier)
- Refunds are not typically issued for:
  - Minor variations in product appearance from the website images
  - Change of mind after shipment
  - Incorrect address provided by the customer
Refund Process:
- To request a refund, please contact us at sales@devoragifting.com with your order number and reason for the refund request.
- For damaged or defective products, please provide clear photos or videos as evidence.
- We will review your refund request and notify you of the outcome within 3 business days.
- If your refund is approved, we will process it to your original payment method.
- Refund processing time may vary depending on your payment provider. Please allow 10 business days for the refund to appear in your account.
Partial Refunds:
- In certain situations, we may offer a partial refund instead of a full refund. This may be the case for minor issues with the product or if only part of the order is eligible for a refund.

Returns:

At Devora Gifting, we strive to provide you with high-quality products and an excellent gifting experience. However, due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns or exchanges for any reason, including but not limited to change of mind, incorrect product selection, or dissatisfaction with the product.

Exceptions:

While we generally do not accept returns, we understand that exceptional circumstances may occur. We will consider returns or replacements only in the following cases:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 2 days of receiving your order at sales@devoragifting.com with your order number and clear photos or videos of the damage or defect. We will assess the situation and, if deemed appropriate, offer a replacement of the same product or a refund.
Incorrect Product Received: If you receive a product different from what you ordered, please contact us within 2 days of receiving your order at sales@devoragifting.com with your order number and photos of the incorrect product. We will arrange for the correct product to be shipped to you (if available) or issue a refund.

Conditions for Consideration of Exceptions:

You must contact us within [Number] days of receiving your order.
The product must be in its original packaging (if applicable).
You must provide clear photographic or video evidence of the damage, defect, or incorrect product.

If you have any questions regarding our Cancellation & Refund Policy, please contact us at sales@devoragifting.com.